Nice angle. Separating real customer conversations from sales noise is underrated, most inbox tools only sort by sender, not by intent. The three tier approach with a bias toward never filtering something real is the right design choice, false positives are what kill trust in tools like this. I work with small business owners on WhatsApp and their pain is identical: important messages drowning in noise. Gmail support will be the unlock for that audience, most small teams live there. Good luck with the launch!
Congrats on the launch, Simon! The "forgetting to reply and feeling awful" pain is so real. I build in the customer-service space too (WhatsApp automation for small businesses in Brazil), and missed replies are the number one silent revenue killer I see. Centralizing socials, forms and email in one inbox is the right call for solo owners. One suggestion: lead with a concrete example on the landing page, like "a barbershop recovering 5 missed enquiries a week". That would make the value click instantly. Free 30 days with no card is a smart move.
The 0% commission with Escrow.com already integrated is a strong combo, that usually solves the two biggest fears in this space: fees eating the exit and getting scammed mid-transfer. Smart monetization too, charging buyers for 7-day early access instead of taxing sellers keeps the listing side friction-free. As a first-time founder I would love to see verified MRR badges on listings next. Impressive that it has kept the free model going for 5 years.