curious how you handle the moment a caller goes off-script mid-call. does the agent hand off to a human with the transcript and context, or try to recover on its own? that handoff feels like where most voice agents lose people.
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curious how you handle the moment a caller goes off-script mid-call. does the agent hand off to a human with the transcript and context, or try to recover on its own? that handoff feels like where most voice agents lose people.