Ochre
BYOK AI helpdesk for B2B SaaS teams with shared inbox and live chat.
Ochre is a BYOK AI helpdesk designed for B2B SaaS teams. It integrates a shared inbox, live chat, and Slack Connect, providing customer context and AI-powered replies using your own Anthropic or OpenAI keys.
The platform offers features like no AI markup, ensuring transparency in AI usage and costs. It aims to streamline customer support operations by consolidating communication channels and providing essential customer data directly within the helpdesk interface.
Ochre provides tools for efficient customer support, including AI drafting capabilities that leverage customer-owned AI keys. This approach ensures data privacy and control while enhancing the support team's productivity.
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